1.EFAX Fax systematic review

EFAX e -commerce fax systems to the convenience, flexibility, usability, and speed to take full account of the various needs of users, this system is applicable to various types of enterprises or individual. Once launched, the immediate introduction of industry-wide attention by the majority of SMEs, the company's management staff often go out of business people and a great welcome for individual operators.

     EFAX fax platform with the industry's leading fax technology, network technology and image processing technology. Users through a web browser to access our website and use our fax service, no need to install any software and hardware equipment.
Greatly improve the convenience, no matter where you are, as long as access to the Internet, you can use our fax system to send and receive faxes.

EFAX fax system interface similar to the interface format commonly used by email, eliminating the trouble you are familiar with the interface. The user has two ways to send and receive faxes:

(1) Send Fax: EFAX account and the user's personal mailbox

Fax send and receive faxes in EFAX basic process:

Send Fax: you enter an account you can send faxes through our fax platform or use a
personal mailbox.
     Receive Fax: you do not need to use their own phone number as a fax number, we assign a fax number to you, your customers simply dial the fax number to fax machine to send a fax to you, your login account or through their own personal E-mail to receive the
fax.

2．EFAX fax system user type

EFAX fax users of the system is divided into three types:
(1) direct-dial-user (2) mass (only fax) User (3) 400 Ext.user

2.1 In common

(1) can be a single fax, bulk fax to
     (2) can receive a fax, except for bulk users
     (3) Support Drafts function, SMS alert function

2.2 Difference

(1) direct-dial user is assigned an exclusive direct-dial numbers, for example, 010-58,851,000
     (2) mass user does not have to receive a fax function, so there is no fax number
     (3) with an extension number, capable of receiving, sending, and mass function

3.EFAX fax systems Features

When your account after the opening, you can use your registered user
name and password to login window to login to your account on our site.
Enter the account home page:

                      Figure 2. Account Home

Fax file can be retained for three months, important documents please
download

3.1Send a fax function

There are two ways to send a fax: to enter EFAX account to send or use
your registered e-mail sent.

(1) account to send

Single fax:
into your account and click the left menu bar under the "fax", is shown
below:

(1) mass fax

Click on the "mass fax" button to enter the mass page, mass fax. (See,2.
mass fax)

(2) Add the numbers:

Fill in each other's fax number,
click on more to continue to add numbers, fax number, you can add 1-5 fax
number in the "Fax Number" box to the right cell

Domestic Fax lost write rules:

         Figure 5. the fax number input rules

(3) upload the fax file

(4) header and footer

If you do not need the header and footer, you can check box to remove
the hook.

(5) The cover page

Fax cover page style as follows:

If you do not need to send a cover page, you can check box to remove the
hook.

(6) re-issued

You can set the number of retransmission (or the other party's fax
machine just the other line is busy, no answer or the other party hang up, fax
interrupts can be re-issued) and the retransmission interval (twice sent across
the time), if the other party hang up, Fax interruption has been connected to
the case will have a cost of

                         Figure 11. Retransmissions selection box

If you do not need to resend the check box you can hook removal.

(7) SMS alerts

You can choose to send a fax successfully, SMS alert recipient SMS fee
is deducted from your account balance.

                        Figure 12. SMS alerts input box

If you do not need to send SMS alerts, you can check box to remove the
hook.

(8) to cancel the page limit

If you send a fax pages to over 10, please check the "Cancel the page
limit." The page limit is to prevent the submission system does not support
the file to convert garbled.

頁數限制是為了防止提交系統不支援的檔轉換成亂碼的情況。

(9) regularly sent

You can choose to send the fax (only time in the future, within a month),
click on "regularly sent in the pop-up dialog box, select the time of you want
to send a fax.

                         Figure 13. Regularly sent time selection box

If you do not regularly sent, do not have time to send the input time.

(10) to send

Click "Send" button, your fax files can be submitted to our server, the
server will you submit the file to convert the fax default tif format, then the
system will dial the fax number you submitted, connected If the other fax is
automatically received, our system has received other fax signal directly to
the file sent in the past, if the other fax machine is a manual receiver,
connected each other to a fax signal, then the fax will be sent automatically
in the past , if they do not give the signal, hang up the phone, then send a fax
to fail.

Click the "Send", the screen will display:

                         Figure 14. Fax success tips

Send a fax, you can view messages sent in the Outbox (day) a bar to view
the situation
2, mass fax

                         Figure 15. Mass fax page

Contacts recorded fax

                         Figure 16. Communications group selection box

On the left to be used communications group, click Add, and add to the
right, select the distribution group operating with a single fax.

(B) Email send a fax

Email send a fax, no need to login fax platform, easy to use your personal
mailbox or E-mail to send a fax.
Steps:
1. open your Outlook or foxmail or your online mailbox, open the "write".

                         Figure 17.Outlook
2、in the "Recipients :" to fax99@fax99.com
"Subject:" lost write the rules:
the other fax number (area code + phone number, extension); the
sender;the recipient (semicolon separated) example: 01058851200,808; Mr. Zhang; Mr. Chan
Note: the other fax number is a required item, the sender and the recipient is
displayed in the header can be filled from time to fill . Fill out the fax number
is required in accordance with the format requirements. Between the
switchboard and the extension, separated by commas. The "subject" of the length
of not more than 90 characters, the recipient and sender of words and not
more than 60 characters.

3、Submit, you want to send files as e-mail attachments, attachment size can not exceed 4M, fax system supports file formats: doc, xls, pdf, tif, tiff, other pictures can be inserted into word submission)
Note: If the you enter the error or send the fax we do not support, our system will automatically send you an error letter. If the fax is sent successfully or failed to send, the system will send you e-mail receipt. Submitted by mail fax records will be displayed in your fax account, you can view messages sent to view the sending state can also be directly through the login account to receive e-mail receipt.
Tips: Mail to send and receive there may be some delay, use e-mail to fax also may exist a certain delay.

3.2 to receive the fax function

When your customers dial the fax number assigned to you, send a fax
over, you can be received in the inbox in your account and view the received
fax.

Figure 18.

Enquiries: Inbox query function, you can query the same day this week,
this month received the fax (this week, this month for the calendar month),
you can also press any queries, can also be a fax number, theme queries.

Trash: unimportant fax into the trash, tick the check box in front of the
fax to be placed in the trash, click on the Trash.

Export: Export the information in the inbox.
Forwarding: Click To forward behind the fax forwarding, fax this were
forwarded to other users. Forwarding operation method see (a single send)

Bulk deletion: You can choose to delete all read, unread or all of the
received fax true. Bulk delete will delete all the inbox (read, unread) records.

You can also view a received fax mailbox you set up forwarding
(forwarding mail settings please refer to the 3.4.1 mail settings)
the subject of the message is: You have received a (n) from the page (the other
fax number) Fax

3.3 contact management

3.3.1 Contact Group

                        Figure 19. Contacts page

Click on contacts, the contacts page, enter the name of the contact group,
click the "Add group", you can add a contact group in the Contact Group
following the input box.
Note:

                             Figure 20. Contact group

Modify the contact group
click on the contact group behind the modified chart, you can change the
name of the contact group, to modify, then click OK.

                         Figure 21. Contact group edit box

Remove the contact group
click on the contact group you want to delete delete a chart

3.3.2 Contact

New Contact:

Figure 22. Contact information input box

Enter a contact name and fax number (* required), you can choose the
contact to join the contact group. Click on the "add more detailed information
can enter the contact information

                     Figure 23 Contact information input box

To modify a Contact:

Click on the contact number or contact name, showing detailed
information of the contacts, change the information and click the "Click Save
correspondents"

Delete Contact:
Select the contact you want to delete, click Delete.

3.3.3 The mass recorded

Click on the mass recorded in the upload button, browse produce good
mass recorded, click on the submit can.

                      Figure 24.Excel template style
Note:
( 1) contacts, the number and company name can not exchange position.
Contacts and company names over 15 characters, these two are non required. The second line of data, for example, could be deleted.
(2) If the extension number formatting rules is to add a comma between
the extension number with switchboard, such as: the
number 01058851200,8888
(3) If you want to copy from elsewhere to this
column of the excel file number (column B, ), please change the number
in this column the cell formatting to text, to ensure that the number 0 in
front of Do not lose.
(4) Excel template sheet named sheet1,
click on "upload mass recorded file, you can save a good excel file upload.

B Txt template:
txt text can also be used as a mass recorded, click on the "mass recorded Txt
template download template (Txt files) downloaded to the local computer.

                     The Figure 25.Txt template style

Txt text to enter a fax number, a fax number of each line, with the
extension, use the English separated by a comma, for example:
01058851200,8888.

3.4 parameter settings

                     圖26.參數設置導航欄

3.4.1 e-mail settings

When you need you receive a fax automatically forward to your specified
mailbox, you can mail settings.

                Figure 27. E-mail alert settings page

3.4.2 SMS alerts

                    Figure 28. SMS alerts page

SMS alerts, there are three options:
to send a fax successfully reminder: that you send a fax,
send a fax fails to remind: a text message to remind that you send a fax failed
to SMS alert
to receive faxes to remind: you receive a fax, the system automatically to
your SMS remind
SMS alert to a one-time add up to five phone numbers, to facilitate an account of the personal use of the internal.

                        Figure 29. Personalized voice
If you have to manually answer the fax machine, you can set up personalized
voice, the system will play in each other pick up the phone when you set
voice.
You can use the text synthesized speech "and" upload custom voice "in two
ways to set personalized voice.
Text of synthesized speech: Enter a title and content at the input to play audio
content, select the voice type. Click Submit to submit the success of your
personalized voice list for audition.
Upload custom voice: can record voice, and then upload the recorded voice
format see "Help" custom voice.
Personalized voice settings: can be set to send voice voice.
Personalized voice list: display and voice listen upload.
Tip: Each user can only be set up to five personalized voice.

3.5 Electronic Signature

The electronic signature feature is a function of some of our customers
usually provide a convenient fax contract parts or handwritten signature file.
Specific electronic signature, please download the "electronic signature
instructions for use.

3.6 billing inquiries

Click for more service, billing inquiries, enter the billing inquiries page.
To query and click query, you can query a single fax a single month,
consumption and mass fax consumption. Click single Fax consumption "or"mass fax consumer to view the details.

                         Figure 30. Billing inquiries

Click for more services, pay records, into the pay records page. Choose
to query the month. Can query the user name, recharge time, the amount of
recharge, recharge way, recharge type, the total amount of recharge before
recharge after the total amount of recharge people.

                        Figure 31. Pay record

4. Frequently Asked Questions

★ If the other party is a fax manually, the other no answer, it will cost
anything?

A: If there is no extension, no one answered, no fee if there is a
extension, called the host, it will charge.

★ receive a multi-page fax, but can only view the first page, why?

A: First of all, if your computer's operating system is xp, Then you open
"My Computer", click on the menu bar Tools / Folder Options / File types,
find the tiff and tif format, the two change the format to open windows
picture and fax viewer, and then make sure you view the fax is to use the
Viewer to open and view multi-page file.
Secondly, if your computer's operating system is windows2000, so then you
Open "My Computer" and click on the menu bar Tools / Folder Options / File
Type file, find the tiff, and tif format, and open the way to change the two
formats for Windows Document Imaging, and then to determine, so that you
view the fax is to use the viewer to open and view multi-page file.

★ Our fax can be stored online How long does it?

A: Under normal circumstances, your fax can be stored on our server for
three months. For the security of your file, you receive a fax, the fax images
stored on your local computer.

★mass fax quantitative restrictions?

A: mass recorded upload limit to submit the 10000 number. You can be
submitted if the numbers in the mass recorded more than 10,000. In order to
improve the speed is not recommended more than 5000 copies.

★First horizontal format file to be sent after receipt of a fax machine for
intermittent vertical format. Sent by fax when the system receives the file to
the vertical format, fonts deformation?

A: First of all, we now only support vertical A4 format documents, but
we will actively improve, I hope to soon be able to support a horizontal
format. If you want to send a horizontal format, can put the document into a
picture format, then you can use the windows picture and fax viewer or other
drawing tools to edit into a vertical format can be sent.

★received a multi-page fax, but why can only save the first page, other
pages can not be saved?

A: The first multi-page fax files saved to the local computer.
Secondly, if your system is XP, please use the windows picture and fax
viewer to open the fax file, then click "Next" button to display the second
page, then click the lower right corner of the "Copy To" button, a pop-up
window, and then the file type selected as bmp or jpg format, and then click
"Save" to the second page of the fax is saved on the local computer, then you
can edit the second page of the fax.
If your system is window2000 or 2003, using image processing tools, and
then the other steps above.

★ received fax images how to seal or signature?

A: We offer electronic signature capabilities. Please login account to
download e-signature software to install and use.

★received the fax you want to edit before sending, but the deformed save
after editing, I ask why?

A: This is the file that you received tiff format images, the picture is
compressed, so if you use image viewer is open, they will be restored, and
this may cause picture distortion, so you need a picture preserved, and then
use photoshop and other picture editing tools to change a bmp or jpg format
pictures, and then extend the width of the squashed direction doubled, so you
can restore the fax images.

★Why do I open the received multi-page fax, click the right it shows is
not my file?

A: Please have a look at the picture below:
                        

 Figure 31.Windows Picture and Fax Viewer

You may click the bottom left, left, right button, instead of the bottom
center of the Previous, Next button. You only click the Previous, Next button
will display other pages part of the file.

★received the fax, click the magnifying glass button, the fax image will
automatically open and display in ie browser, how to save?

A: Please open the My Computer / Tools / Folder Options / File Types,
select the tif format, click on the 'Advanced', select 'OK to open after
download', press OK to modify, then click the magnifying glass button will
pop up a Windows, open, save, or cancel the three buttons. If you still can not
view, open ie, select the toolbar Tools / Internet Options / Security / Custom
Level, confirm file download and file download automatically prompt option
is enabled, if not update, update, please Close ie, then re-open ie, select the
toolbar tools / internet options, delete cookies, delete files. And then re-login
account you can fax file to the form of pop-up window.

★I submitted a mass, and how to view the send results and the amount
of consumption?

A: You can click on the folder / Outbox / mass, and bulk you submit
records by batch number. Send the results of the following three sets of data
show the number of successfully sent / failed to send the number of / unable
to send a number of. Amount following the consumption amount of the send.
If you want to see the detailed records, you can click on the corresponding
batch number behind detailed. Click the Export button to export the results
will be sent to the local.

★ send failure reasons

A:
The other side hang up: the other party answers the call, but hang up.
The number is not connected: send the line is not connected to each other fax machines.
The line is busy: each other fax line is busy, this time unable to connect.
No answer: the other fax machine is receiving artificial system to call other numbers, but the other party fax no answer.
Failed to send: not connected to each other fax, the fax is not sent successfully.
Can not be converted: The fax system does not support the file format you send your file encryption or file upload is not complete, packet loss problem.
Format Requirements: We currently only support *. Jpg, * bmp,
*. Gif, *. Pdf, *. Doc, *. Docx, *. Txt, *. Png, *. Tif, *. Ppt, *. Pptx *. xls, *
xlsx, * tiff, *. rtf format file, the file page set the paper size must be A4!
does not support encrypted file! ).
Signal interrupt: the signal of each other fax machines and our system is disconnected, because the fax signal is connected to cause disruption due to network stability, or other communication reasons.
The number does not exist: indicates that the number has been disabled or invalid numbers.

5.Glossary

Retransmissions: when the other line is busy or unanswered, the system in a certain period of time re-issued set the number of times. Connected to no
longer re-issued.
Retransmission interval time: ie, when the other line is busy, the other line is
busy, the system within a certain time will abort the call, and then every
other period of time the system automatically re-issued, this time interval
period.
Waiting to be processed: Our system is to transfer your file to send on the
server.
Waiting to be sent: submit your fax is successful, the system is trying to
connect to the other party's fax machine.
Wait for the conversion: we need you to submit files in tif format.
Being sent: that the system has with the other party's fax machine connections, fax being sent.
Successful email: your fax has been sent successfully.
Send failed: send your fax failed.
The other side hang up: the other party answers the call, hang up but did not
give the signal directly.
The number is not connected: send the line is not connected to each other fax
machines.
Line is busy: each other fax line is busy, this time unable to connect.
No answer: the other fax machine is receiving artificial system to call other numbers, but the other party fax no answer.
Failed to send: not connected to each other fax, the fax is not sent successfully.
Can not be converted: The fax system does not support the file format you
send your file encryption or file upload is not complete, packet loss problem.
Format Requirements: We currently only support *. Jpg, * bmp, *. Gif, *.
Pdf, *. Doc, *. Docx, *. Txt, *. Png, *. Tif, *. Ppt, *. Pptx *. xls, * xlsx, *
tiff, *. rtf format file, the file page set the paper size must be A4! does not
support encrypted file! ).
Signal interrupt: the signal of each other fax machines and our system is
disconnected, the fax signal connection to cause disruption due to network stability, or other communication of reason or the other fax machine paper
jam does not receive information.
Pages of gauge: do not opt out when you submit the fax page limit option,
your file conversion, if the number of pages is greater than 10, the system
will send the file to display pages overrun.
The number does not exist: indicates that the number has been disabled or
invalid numbers.

Outbox (mass) in the state:
Waiting to be processed: just submitted mass, file conversion, data
synchronization process.
Are dealing with: the mass record has been submitted to the sending server,
send a fax is being queued.
Disposed of: the records submitted by the bulk batch processing is
completed, the results of a kind: the file can not be converted or have been
received in detail in the specific state.