Thanks you to use the service which
Our company provides, we summarized the question which in the work
process a series of customers met frequently:
Our facsimile system
application environment: So long as the work system built-in
picture browses the tool, does not support QQ's TT browser.
1、How
to apply for the network facsimile to serve?
A: The step is as
follows:
(1) registration; (2) pre-payment [please in payment method
examination]; (3) telephone or email inform us; (4) In 24 hour the
account number will be open, after that we will have email or
telephone message you
2 、What
the mainly distinguish between the direct dialing user and the
enterprise users?
A： The direct dialing
user is assigns for a customer direct dialing facsimile number.
The enterprise users are assign for a customer direct dialing
number, its under has five extension numbers, namely the
enterprise user's number may have five different departments to
use.
3 、 I
have the deposit to your bank account, but has not been able to
receive and dispatch the facsimile?
A： After receiving your
deposit, we will open the account within 24 hours for you. After
the payment hoped you can advise us by telephone 0852-37976759, or
the remittance certificate be facsimile to us 0852-83445973, and
please indicate your user name.
4 、 How
to receive and dispatch the facsimile?
A： Please examine in
your account number “the operating instructions”
5、
Input facsimile number rule?
A： District number +
number, (comma) + extension number. For example: 02165454532,1002
If your number
with extension number, your customer send the facsimile to you,
the digit dialing rule is allocates first 8 elements the direct
dialing numbers, after hearing the voice prompt, then dials the
extension number, then transmits the facsimile
6、A
facsimile may let many emails receive?
A： May, after entering
the service system, so long as in yours user establishment's mail
revision, between many emails uses half shape semicolon; Separates
it.
7、To
use electron facsimile system needs to install the hardware
equipment or the software?
A： Does not need any
soft or hardware. So long as you could access the net to be
possible. We will assign a facsimile number for you, this number
you may lifelong use.
8、If opposite party is manual receives the
facsimile, opposite party nobody meets, will collect fees?
A： If opposite party
does not have the extension telephone number, nobody answering,
does not collect fees. If it has the extension number, so long as
then dials the main engine, will collect fees.
9、How
to collect fees specifically? How to pay expenses?
A: (1) welcome to
“service charge" examination
(2) welcome examine the “the payment
method” that you may adopt “the bank on-line account transfer” ,
may also through the traditional bank or the mail check way
payment.
10、
Receives the facsimile, click on the magnifying glass button, the
photo will open automatically and demonstrated in IE browser, how
to preserve?
A： Please open my
computer/tool/files option/files type, chooses the tif form,
clicks on `to be high-level ', after choosing the `downloading,
determines opens ', after determination then revises, then the
click magnifying glass button, will spring a Windows, demonstrated
open, the preservation, cancel three buttons.
11、Receives many page of facsimiles, but can only examine the
first page, why?
A： First, if your
computer's work system is xp, then you turn on “my computer”, in
the click function table, tool/files clamp the option/files type,
searches tiff and the tif form, opens the way change two forms is
“the windows picture and the facsimile examination, then the
determination, you examined like this when facsimile is uses this
examination to open and may to examine many page of files.
Next, if your computer's work system is
windows2000, then you turn on “my computer”, in the click function
table, tool/files clamp the option/files type, searches tiff and
the tif form, opens the way change two forms is " Windows Document
Imaging ", then the determination, you examined like this when
facsimile is uses this examination to open and may to examine many
page of files.
12、Our
facsimile may deposit on-line long time?
A： In the normal
condition, your facsimile may preserve for three months on our
server. For yours files' security, hoped you receive the facsimile
and save on yours local computer.
13、The
group sends the facsimile to have quantity to limit?
A： Does not have,
but for the higher transmission success ratio, please do not put
in too many numbers. Take 1000 about as best.
14、First, must transmit the horizontal format files, but the
facsimile machine receives the vertical format off and on.
Corresponding sends in with the facsimile machine, the system
receives the files are the vertical format, the typeface also have
the distortion?
A： First, we only
support the vertical a4 form documents at present, but we will
improve positively, hoped that very quick can support the
horizontal format. If you must act unreasonable to the form, may
transfer the documents to the picture format, then may use the
windows picture and the facsimile examination or other painting
tool edits to the vertical a4 form then to transmit.
15、
Receives many page of facsimiles, but why can only preserve the
first page, is unable to preserve other pages?
A： First you preserve
many page of facsimile files on the local computer.
Next, if your system is XP, please use the windows picture and
the facsimile examination opens the facsimile files, then the
click “the next page” the button, then demonstrated the second
page, then the click right bottom “duplicates” the button, springs
a Windows, type choice is the bmp form, then the click “the
preservation”, then the second page of facsimile preservation in
the local computer, then you may carry on to the second page of
facsimile to edit. if your system is window2000 or 2003, please
use the imagery processing tool, then other steps like on.
16、Receives how does the photo-telegram stamp or the signature?
A： This system
has provided the electronic signature function.
17、Receives the facsimile must edit transmits again, but after
editing, preserved distorted, why?
A： This is mainly the
files which you receive is the tiff form picture, this kind of
picture is undergoes the compression, if you use the picture to
examine the tool opens, they are returned to original state, like
this possibly causes the picture to distort, therefore you need
the picture to preserve, then with picture editor tool changes to
the bmp form picture, then lengthens the compressing that
direction's width a time, like this may return to original state
the picture.
18、The
system demonstrates transmits successfully, but opposite party
facsimile machine actually has not received the facsimile, why?
A： The system
demonstrates transmits successfully, namely indicated that the
signal which the system received opposite party facsimile machine
to transmit the receive which finishes, therefore expression
system that already transmitted the facsimile material to opposite
party facsimile machine, why as for didn't have the printing to
come out, the possible reason to lie in the facsimile machine
itself printing possibly occasionally to have problems, this kind
of probability about 0.1%, therefore you might ask a your customer
printing facsimile report that (basic all facsimile machines
provided facsimile recording report), reported that on had the
reason explanation. If has the doubt, may phone to our customer
service.
19、The
transmission defeat reason showed:
Opposite party
hangs up (charge): Opposite party has met on facsimile
machine's microphone, but opposite party has not given the
facsimile signal, also the possible opposite party's number is the
telephone number, is not the facsimile machine number;
Facsimile signal weak (charge): Has not connected with
opposite party facsimile machine, or the signal weakens;
Nobody answering (no charge): Opposite party facsimile
machine is the manual receive, the facsimile transmission, nobody
receive;
Line busy (no charge): The line is at the saturated
condition, also the possible opposite party facsimile machine to
be receiving the facsimile, also possibly is opposite party number
is the blank;
The form does not support (no charge): You transmit the
facsimile is not the ordinary documents, our system does not
support;
Remaining sum insufficient (no charge): Your remaining sum
is insufficient the facsimile quantity which transmits you to
send, please deposit the expense;
Our cost time after
opposite party number connection starts to calculate, is
consistent with the ordinary facsimile machine time standard.
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